Gate Guard, LLC

Privacy Policy

Last updated: July 2026

Overview

Gate Guard, LLC (“Gate Guard,” “we,” “us”) provides access-control, video, and property-management software for security dealers and the properties they serve. This policy explains what information we collect, how we use it, and the choices you have. It applies to our web application at portal.gateguard.co and the customer portals we host for properties.

Information we collect

  • Account information — name, email, phone, organization, and role, used to sign you in and set permissions.
  • Property & site data — site names, addresses, devices, door/gate configuration, and contacts you enter.
  • Access & activity data — door unlock events, gate activity, camera metadata, visitor passes, and service requests generated through the platform.
  • Billing information — invoices, balances, and payment status. Payments are processed by QuickBooks/Intuit; we do not store full card or bank details.
  • Usage & device data — log data, IP address, and browser information used to operate and secure the service.

How we use information

We use information to provide and secure the service, operate access control and video features, generate and collect invoices, provide support, and improve the product. We do not sell your personal information, and we do not display third-party advertising.

Service providers we share with

To deliver the service we share the minimum necessary data with vendors acting on our behalf, including: Brivo and Eagle Eye Networks (access control and video), UniFi and Shelly (network and relays), Intuit/QuickBooks (invoicing and payments), Clerk (authentication), Supabase and Vercel (hosting and data storage), and Resend (transactional email). Each processes data only to provide their service to us.

Data retention

We retain account and property data for as long as your organization uses the service, and as needed to meet legal, accounting, and security obligations. You may request deletion of data we control, subject to those obligations.

Security

We use encryption in transit, encrypted storage of third-party credentials, role-based access controls, and tenant isolation so one organization cannot access another’s data. No system is perfectly secure, but we work to protect your information and to notify you of material incidents as required by law.

Your choices & rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us at the address below.

Cookies

We use strictly necessary cookies to keep you signed in and to operate the portal. We do not use advertising or cross-site tracking cookies.

Children

The service is intended for business users and is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. Material changes will be posted here with a new “last updated” date.

Contact

Questions about this policy? Contact Gate Guard, LLC at rfeldman@gateguard.co.